Part IV: Enabling Home Care Services with Technology

In the fourth episode of this series, Matthew D Edwards and Mark Goetz, President of The HomeCare Advocacy Network, discuss how technology plays a role in empowering seniors to age in their homes.

Show Highlights
In the fourth episode of this series, Matthew D Edwards and Mark Goetz, President of The HomeCare Advocacy Network, discuss how technology plays a role in empowering seniors to age in their homes.

Key Takeaways
  • For successful outcomes overall, companies must include training and education for everyone involved – from the caregivers and families to the seniors themselves.
  • The next big disruption or evolution is to establish more interconnections and connections to the actual care through a “virtual private network” for the family – from fall risk technology to a comprehensive communication suite.
  • In recent years, home care technology has developed due to a competitive marketplace, and COVID-19 has sped up new purchasing by senior living providers missing communication links.
  • Collecting data enables more opportunity and also increases responsibility, accountability, and liability 100 percent, so companies must have more in-depth organizational plans for data management and data privacy when adopting technology.
  • Address the diminishing returns on the data collected and ensure only necessary data is collected and stored to serve the clients and improve decision-making.
  • Letting the client and caregiver connection drive your mission forward when it comes to technology and how it can improve that connection.
About Our Guest

Mark Goetz, President of The HomeCare Advocacy Network, a premier provider of home care related benefits and services, ensures the organization delivers what people need to live their best life and enables local franchise owners to leverage the HCAN brand.
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